batjee Terms & Conditions — Rules Governing Your Account, Bets & Casino Activity

In these Terms and Conditions, the following definitions apply unless the context requires otherwise:

• "batjee," "we," "us," "our" — refers to batjee, the internationally licensed operator of the online casino and sports betting platform accessible at batjee.site.
• "Platform" — the batjee website (batjee.site), including all pages, services, games, betting markets, account systems, and associated mobile-compatible interfaces.
• "Account" — a registered user account created on the Platform following completion of the registration process.
• "Player," "you," "your" — a natural person who has registered and holds an active Account on the batjee Platform.
• "Funds" — the PKR balance held in a Player's Account, comprising deposits, winnings, credited bonuses, and other credited amounts.
• "Bonus" — any promotional credit, free bet, free spin, cashback offer, or other non-deposit value awarded to a Player's Account by batjee.
• "KYC" — Know Your Customer — the identity and age verification process required by batjee's licensing obligations, involving CNIC (Computerised National Identity Card) submission for all Pakistani-based Players.
• "Wagering Requirement" — the number of times a Bonus amount must be staked on eligible games before it or any associated winnings become withdrawable as real-money Funds.
• "Prohibited Conduct" — any activity expressly forbidden by these Terms, including but not limited to fraud, collusion, underage gambling, multiple account registration, and abuse of promotional mechanics.
• "Golden Bank" — batjee's proprietary withdrawal processing system that holds Player Funds in segregated accounts and manages payout disbursements to JazzCash, EasyPaisa, and bank accounts.

Headings are for convenience only and do not affect interpretation. References to the singular include the plural and vice versa. References to Pakistani Rupees (PKR) or Rs apply to the currency denomination of all Account balances on the Platform.

By registering an Account on batjee, you represent and warrant that you are:

• A minimum of 21 years of age at the time of registration and at all times during your use of the Platform;
• The legal owner of the payment method used for all deposits and withdrawals on your Account;
• Acting as an individual in a personal capacity and not on behalf of any third party or entity;
• Not a current employee, director, contractor, or close relative of a batjee employee or contractor in a position that creates a conflict of interest;
• Registering voluntarily and not under any form of coercion or inducement that constitutes problem gambling behaviour.

batjee verifies age and identity through the CNIC submission process during KYC. You may be required to provide clear scanned or photographed copies of your CNIC (front and back), proof of address, and/or proof of the payment method registered to your Account. Failure to provide satisfactory documentation within the timeframe requested by batjee will result in suspension of withdrawal privileges until verification is complete.

batjee reserves the right to suspend Account access and withhold Funds pending age verification at any point during the Account lifecycle — not only at registration. If verification reveals that a Player was underage at any time during their use of the Platform, the Account will be permanently closed, all bets and casino activity during that period will be voided, and all Funds will be returned to the payment source, less any bonus amounts credited.

Each eligible individual may register only one Account on the batjee Platform. Holding multiple Accounts — whether under the same name, CNIC, device, payment method, or IP address — constitutes a breach of these Terms and will result in all associated Accounts being permanently closed and all balances forfeited, subject to any applicable regulatory reporting obligations.

During registration, you are required to provide accurate, truthful, and complete information including your full legal name as it appears on your CNIC, a valid Pakistani mobile number, a valid email address, and your date of birth. You must promptly update your Account details if any information changes. Providing false registration information is grounds for immediate Account termination and may constitute fraud under applicable laws.

You are responsible for maintaining the confidentiality of your Account login credentials, including your password. batjee will never ask you to disclose your password through any channel — live chat, email, or otherwise. Any activity carried out under your Account credentials is deemed to have been authorised by you. If you suspect unauthorised access, you must notify batjee immediately via live chat and change your password without delay.

batjee reserves the right to request re-verification of your identity at any time. This may include requesting updated CNIC documentation, proof of source of funds, or additional documents required by our licensing obligations. Refusal to comply with a verification request within 14 calendar days will result in withdrawal restrictions being applied to the Account.

All Account balances are maintained and displayed in Pakistani Rupees (PKR). batjee does not apply currency conversion to Player Funds — what you deposit in PKR is credited in PKR, and withdrawals are disbursed in PKR to the registered payment method.

Accepted deposit methods include JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, Meezan Bank transfer, and standard inter-bank bank transfers from any registered Pakistani commercial bank account. batjee reserves the right to add or remove payment methods at its discretion, with reasonable prior notice to active Players where practicable.

Deposits are credited to your Account upon confirmation of receipt by batjee's payment processor. batjee is not responsible for delays caused by third-party payment providers, network outages, or issues with your JazzCash or EasyPaisa wallet. Minimum deposit amounts are specified on the Platform's banking page and are subject to change. batjee does not charge fees on deposits, though your payment provider may impose their own transaction charges.

Withdrawals are processed through the batjee Golden Bank system. To be eligible for a withdrawal, your Account must have completed full KYC verification. The minimum withdrawal amount is PKR 500. Withdrawal requests are reviewed and, where approved, disbursed to the payment method used for the most recent deposit on the Account. batjee does not dispatch funds to third-party accounts, accounts not in the Player's verified name, or payment methods not previously used for deposit on the same Account.

batjee aims to process approved JazzCash and EasyPaisa withdrawal requests within 15 minutes of approval. Bank transfer withdrawals may take 1–3 business days depending on the receiving institution. batjee does not guarantee processing times and accepts no liability for delays attributable to third-party financial institutions, public holidays, or regulatory hold requirements.

batjee reserves the right to reverse a withdrawal request back to the Account balance if KYC documentation is outstanding, if the withdrawal would result in a negative real-money balance after bonus reversals, or if a suspicious activity flag has been raised on the Account pending investigation. Players will be notified of such holds via the registered email address.

batjee offers various promotional offers to eligible registered Players from time to time, including but not limited to welcome bonuses, deposit match bonuses, free spins, reload bonuses, cashback offers, and VIP programme rewards. Each promotion is subject to its own specific terms in addition to these general Terms & Conditions. Where a conflict exists between promotion-specific terms and these Terms, the promotion-specific terms shall prevail in respect of that promotion only.

All Bonuses are subject to wagering requirements unless expressly stated otherwise. The applicable wagering multiplier, eligible games, time limit, and minimum odds (where applicable to sports betting bonuses) are set out in the relevant promotion's terms. Bonus Funds and any winnings derived from Bonus Funds are not withdrawable until all applicable wagering requirements have been fully satisfied.

• Bonuses may only be claimed once per eligible Player, per household, per device, and per IP address, unless the promotion explicitly states otherwise.
• batjee reserves the right to withdraw any Bonus from a Player's Account if batjee determines, in its reasonable judgment, that the Bonus was claimed in error, through exploitation of a technical fault, or in breach of these Terms.
• Bonuses have expiry dates. Any un-wagered Bonus balance remaining after the expiry date will be automatically removed from the Account without compensation.
• Bonuses cannot be transferred between Accounts, exchanged for cash prior to wagering completion, or combined with other bonuses unless explicitly permitted by the relevant promotion terms.
• batjee reserves the right to amend, suspend, or cancel any promotion at any time. Where a promotion is cancelled after a Player has partially satisfied wagering requirements, the Player's un-wagered Bonus balance will be removed and any real-money Funds are unaffected.

All bets placed and games played on the batjee Platform are subject to these Terms and the specific rules applicable to each product — cricket betting, live casino, slots, instant games (Triple), and any other products offered on the Platform. Product-specific rules are published on the relevant product pages and form part of these Terms by reference.

Sports Betting: All sports bets — including cricket, football, UFC, and other markets — are final once confirmed by the Platform. batjee reserves the right to void bets where the outcome is affected by verifiable irregularities including match-fixing, data errors, or events falling outside normal sporting parameters. In-play bet settlement follows the official result declared by the relevant governing body (e.g., the Pakistan Cricket Board for PSL, the ICC for international cricket). batjee's decision on settlement is final.

Casino Games: All casino games — live dealer tables, slots, and instant games — use certified random number generator (RNG) technology verified by independent third-party testing agencies. batjee does not manipulate game outcomes. Theoretical return-to-player (RTP) percentages are published in each game's information panel and represent long-run statistical expectations, not guaranteed per-session returns.

batjee reserves the right to void any bet, spin, or game round where a technical fault, software error, or data transmission problem has resulted in an incorrect outcome being displayed or credited. Winnings attributed to such errors will be reversed and the original stake will be returned to the Player's Account balance.

• Minimum and maximum stake limits apply to all products and are displayed before each bet or game round is initiated.
• Progressive jackpot prizes and any special prize amounts are credited to the Account within 72 hours of the winning event being verified.
• batjee does not accept liability for bets placed on incorrect markets due to Player error — please verify all bet selections before confirming.

The following conduct is expressly prohibited on the batjee Platform. Engaging in any of the activities listed below constitutes a material breach of these Terms and entitles batjee to take immediate action including Account suspension, permanent closure, forfeiture of balances, and referral of evidence to regulatory or law enforcement authorities.

• Registering more than one Account on the Platform, whether under your own name or any other identity;
• Providing false, misleading, or fraudulent information during registration, KYC, or at any other point of interaction with batjee;
• Using the Account of another person or allowing any other person to use your Account;
• Placing bets or playing casino games using funds derived from criminal activity or attempting to use the Platform for money laundering purposes;
• Employing automated betting systems, bots, scripts, or any software designed to gain an unfair advantage over the Platform or other Players;
• Colluding with other Players to manipulate game outcomes, exploit side-bet markets, or artificially engineer bonus wagering completion;
• Exploiting software bugs, glitches, or pricing errors — any such exploitation discovered after the fact entitles batjee to void associated activity and recover any funds credited as a result;
• Charging back a deposit through your payment provider while retaining activity credits or winnings on the Platform — this constitutes fraud and will result in immediate Account closure and debt recovery action;
• Engaging in any activity that threatens the security, integrity, or proper functioning of the Platform's technical infrastructure.

batjee employs real-time fraud detection systems and conducts routine account audits. Where Prohibited Conduct is suspected, batjee may freeze the Account and withhold associated Funds pending investigation without prior notice. batjee is not liable for any losses incurred by a Player as a result of a good-faith fraud investigation hold.

All content on the batjee Platform — including but not limited to the batjee brand name and logo, website design, graphics, software code, game interfaces, promotional materials, written content, and data compilations — is the exclusive intellectual property of batjee or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial gaming purposes in accordance with these Terms. This licence does not permit you to:

• Reproduce, redistribute, or republish any Platform content in any medium without written authorisation from batjee;
• Reverse-engineer, decompile, or attempt to extract source code from any Platform software;
• Use the batjee name, logo, or trademarks in any commercial context without express written permission;
• Create derivative works based on any Platform content or game designs.

Third-party game providers whose titles are hosted on the batjee Platform retain all intellectual property rights in their respective game content. Your use of those games is also subject to the terms of the relevant game providers as notified from time to time.

batjee is committed to providing a safe and responsible gaming environment. As a condition of our international gaming license, we are required to maintain and promote the following responsible gaming tools, all of which are accessible directly from your Account dashboard:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Reductions take effect immediately. Requests to increase limits are subject to a mandatory 24-hour cooling-off period before activation.
• Session Time Limits: Set a maximum session duration after which the Platform will automatically log you out.
• Reality Check Notifications: Configure time-based pop-up reminders displaying your net session result and time elapsed, at intervals of your choosing.
• Self-Exclusion: Apply a self-exclusion period of 30 days, 90 days, 6 months, or permanent exclusion. During self-exclusion, your Account is suspended, login is not possible, and all marketing communications are halted. Permanent self-exclusion is irreversible.
• Cool-Off Period: A temporary Account suspension of 24 hours, 48 hours, or 7 days, during which betting and gaming access is restricted but the Account is not permanently closed.

You may request activation of any of these tools at any time by accessing your Account settings or by contacting batjee live chat. Responsible gaming tool requests are actioned within 24 hours of receipt — reductions and restrictions are applied immediately where technically feasible.

For further information and resources on responsible gambling, including independent support services, please visit our dedicated Responsible Gaming page. batjee actively encourages all Players experiencing difficulty to seek independent support.

Closure by Player: You may close your batjee Account at any time by contacting live chat support. Before closure is confirmed, any pending withdrawal requests will be processed to your registered payment method. Any active Bonus balances and associated wagering requirements are forfeited upon voluntary closure. Real-money Funds are disbursed within 5 business days of the closure request being confirmed.

Termination by batjee: batjee reserves the right to suspend or permanently terminate your Account at any time, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms;
• Discovery of underage account usage;
• Confirmed or suspected fraudulent activity, collusion, or Prohibited Conduct;
• Failure to complete KYC verification within the required timeframe;
• Requests from regulatory, law enforcement, or licensing authorities;
• Inactivity — accounts with no login or transaction activity for a continuous period of 12 months are classified as dormant and may be subject to an administrative fee of PKR 200 per month after written notice. Dormant accounts with a zero balance following fee application will be closed.

Upon termination for cause, batjee reserves the right to withhold any Account balance pending investigation. Where investigations conclude that a breach has occurred, batjee may forfeit the relevant balance in accordance with its license obligations and these Terms. Players retain the right to request a review of any forfeiture decision by submitting a formal dispute through the process described in Clause 14.

To the fullest extent permitted by applicable law, batjee's total aggregate liability to any Player arising out of or in connection with the use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

batjee shall not be liable for any loss or damage of any kind — including direct, indirect, incidental, special, punitive, or consequential losses — arising from or in connection with:

• Any interruption, suspension, or termination of Platform access, whether planned or unplanned;
• Technical faults, errors in game software, or data transmission failures beyond batjee's reasonable control;
• Unauthorised access to your Account resulting from your failure to maintain password security;
• Losses resulting from a Player's gambling decisions, regardless of information provided on the Platform;
• Delays in deposit or withdrawal processing attributable to third-party payment providers including JazzCash or EasyPaisa;
• Force majeure events including natural disasters, regulatory changes, war, civil unrest, or cyber-attacks.

Nothing in these Terms shall limit batjee's liability for death or personal injury caused by its own gross negligence, or for fraud or fraudulent misrepresentation. Players in Pakistan retain any statutory rights that cannot be excluded under applicable law notwithstanding these Terms.

batjee collects, processes, stores, and uses personal data — including CNIC information, mobile numbers, email addresses, payment data, and device and session information — in accordance with our Privacy Policy, which forms part of these Terms by reference. By accepting these Terms, you also accept the batjee Privacy Policy.

Your personal data is used for the following primary purposes: account management and KYC verification; transaction processing and fraud prevention; regulatory compliance and AML obligations; responsible gaming monitoring; and, where you have consented, promotional communications. batjee does not sell your personal data to third parties. Data is shared with third parties only where required by our license, by law, or as necessary to deliver the services you have requested (such as payment processing via JazzCash or EasyPaisa).

You may exercise your data subject rights — including access, rectification, restriction of processing, and, where applicable, erasure — by contacting batjee support via the Platform's live chat. Requests are actioned within 30 days of receipt, subject to any overriding legal or regulatory retention obligations.

batjee reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players via email to the address registered on the Account and/or via a prominent notice displayed on the Platform prior to the effective date of the change. The effective date of the current version is displayed at the top of this page.

Your continued use of the batjee Platform following the notified effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and request Account closure before the effective date. Closure requests submitted in response to Terms amendments will be processed without penalty, and any real-money Account balance will be returned to your registered payment method.

Minor amendments — including typographical corrections, clarifications that do not alter the substance of a clause, and additions reflecting new regulatory guidance — may be made without prior notice. The version number displayed on this page will be updated to reflect any such revision.

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes — shall be governed by and construed in accordance with the laws of the jurisdiction in which batjee's international gaming license is issued, to the exclusion of conflict-of-laws principles that would require the application of any other law.

Dispute Resolution Process: In the event of any dispute between you and batjee, you agree to first attempt resolution through batjee's internal complaints procedure, which is as follows:

1. Step 1 — Contact Support: Raise the issue with the batjee live chat support team. The majority of account, payment, and game queries are resolved at this stage within 24 hours.
2. Step 2 — Formal Complaint: If the support team's response is unsatisfactory, submit a formal written complaint to batjee at [email protected], clearly stating the nature of the dispute, the Account details, dates, and amounts involved. batjee will respond in writing within 14 calendar days of receipt.
3. Step 3 — Escalation: If batjee's formal response does not resolve the dispute to your satisfaction, you may escalate the matter to the relevant dispute resolution body designated by batjee's international gaming license authority. Details of the applicable escalation body are available on request from the support team.

You agree that you will not initiate any legal or arbitral proceedings against batjee without first exhausting the internal complaint procedure described above. batjee's internal complaint decisions are final for amounts below PKR 50,000 unless a material error of fact can be demonstrated through the escalation process.